Our fully US-based Customer Success Team is pleased to offer software support via phone or email. This team of software experts is here to assist you with all aspects of DISTILL x 5.
| For a prompt resolution of your inquiry, please include pertinent and specific details including: device and browser in use, screenshots and/or links, and specific identifiers of the tank, batch, barrel or reporting period at issue. |
Our support hours are:
M-Th 7:00am - 5:00pm MT
Fri 7:00am - 3:00pm MT
Within these hours, we typically respond to support tickets within 30 minutes. This makes a support ticket your best option for getting prompt assistance. You can open a support ticket by clicking the "Support" icon on the bottom-right of any DISTILL x 5 page:
Then select "Contact Us":
Sending us an email at support@fx5.com will also create a ticket for you automatically. Attachments are supported.
If you'd prefer to call, our support phone number is: 720.336.4036
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